Shipping & Return

Shipping Information

  • We ship all orders via USPS
  • Please make sure to correctly enter your shipping address in order to receive your merchandise on time.
  • As soon as your order is shipped you will receive an email with the tracking number. You can also find your tracking information in “Order Status” under “My Account”.
  • With the exception of our busy seasons, orders placed before 5 PM EST (Monday – Friday) will be shipped out the same day. Any orders placed after 5 PM EST will be processed the next business day, excluding holidays. Orders will not be shipped out on weekends.
  • If you have any questions, please feel free to contact us at Customer Support.
  • To make a claim on a damaged, missing, or misdirected package, you must notify us within 7 business days from the receiving date. Therefore, we suggest you check your order upon receiving it to make sure you are content with your purchase and that it is in prime condition.

 

Return & Exchange Policy

  • Returns on sales older than 21 days will not be accepted. Items returned from a sales invoice older than 21 days will not be credited to your account.
  • Customers are responsible for the shipping charges for the return of non-damaged items. For damaged returns, please ship via USPS regular mail and we will reimburse you for the shipping cost. Any other shipping methods will NOT be reimbursed.
  • If you would like to report and returns, please send us an email to sales@boenmo.com with the order number. We will contact you via email.
  • Return Address: Boenmo, 22W 32nd St #1201, New York, NY 10001